2. Digital Products

3. Physical Products

4. Refund Process

5. Contact

SANRICO sells two types of products, each with its own refund rules:

- Digital products (downloadable woodworking plans and project files): see Section 2.

- Physical products (tools and materials shipped to your address, such as the SANRICO Low Temp Welding Rod): see Section 3.

If your order contains both types, each item is handled under the rules that apply to it. 

Since digital products are non-tangible, irrevocable goods, we DO NOT issue refunds once the order is completed and the product download link has been sent. As a customer, you are responsible for understanding this when purchasing a digital product on our site.

However, we realize that exceptional circumstances can occur due to the nature of these products. Therefore, we DO honor refund requests for the following reasons: 

- Non-delivery of the product: because of mailing issues with your email provider or your own mail server, you might not receive our delivery email. If so, please contact us for assistance. Claims for non-delivery must be submitted within 14 days of the order date. After that, the product will be considered received and downloaded.

- Download and unzipping issues: you may have trouble downloading or unzipping the product. Claims about such issues must be submitted within 14 days. If you do not contact us within this period, you agree that we may treat the product as successfully downloaded, with no further right of redress or refund for a “download issue” reason.

Refund window: You have 30 days after receiving your product to request a refund.

Contact us before returning a product: Please do not send any item back without contacting us first. Email support@sanrico.com with your order number and the reason for your request. We will tell you whether the product needs to be returned and how to proceed. Items sent back without our prior approval may not be accepted or refunded.

Delivery delays: Factors outside our control, such as shipping delays and customs clearance, can affect delivery times. If four weeks have passed and you still haven’t received your order, we will extend the delivery deadline by one more week before processing a refund or resending the product.

Eligible cases: We offer refunds in the following cases (proof required):

- You received the product broken, damaged or in bad condition.

- You never received the product.

- You received a product different from the one you ordered.

Proof required: To process your claim, we need a clear photo or video of the item you received, taken in natural light, plus a close-up of the damaged, broken or missing part that is the reason for your claim.

Partial refunds: In some situations, only a partial refund may be granted. This applies to any item that is not in its original condition, or that is damaged or missing parts for reasons not attributable to our error.

Claims not accepted: Claims submitted more than 30 days after delivery are not eligible for a refund.

Replacements: Only defective or damaged items (proof required) can be replaced. To request a replacement of the same item, email us at support@sanrico.com.

Sale items: Both regular-priced and sale items can be refunded under the conditions above.

Once we receive your request, our team will review it and email you to confirm that your claim has been received. We will notify you within 24 hours once your claim has been approved or rejected.

If your claim is approved, your refund will be processed and automatically credited to your credit card or original payment method within a few days, depending on your bank’s processing times.

Late or missing refunds: If you haven’t received an approved refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, since there is often a processing period before a refund appears. If you’ve done all of this and still haven’t received your refund, please contact us at support@sanrico.com.

For any question about a refund, replacement or delivery, contact us at support@sanrico.com and include your order number.