SANRICO and You

DIYers tested, professionals approved

Since 2011, we’ve been on a journey driven by craftsmanship and innovation. 

With our motto “BY DIYERS FOR DIYERS,” we’ve built a collection of professional-quality DIY tools for woodworking, home renovation, gardening and even masonry. 

It started as the home of our woodworking plans. Today it brings together everything you need to build: step-by-step projects you can download instantly, and quality-checked tools and supplies shipped right to your door, like our well-known SANRICO™ Low Temp Welding Rods.

DIY can be complicated, so our support team is here to make your life easier, from choosing the right project or tool to delivery and beyond.

Join us as we continue to shape the future of DIY together!

Order Process

  • 01.

    Orders are processed immediately, including weekends and public holidays. Digital projects are delivered instantly, and physical products are prepared for shipping as quickly as possible (2 business days).

  • 02.

    Once your order is placed, you’ll receive a confirmation email with your order details. 

    - For digital projects, it includes the link to download your project. 

    - For physical products, you’ll receive a second email with your tracking number as soon as your order ships. If you haven’t received an email, please check your spam folder or contact us.

  • 03.

    If you have any questions about your order, please contact us right away at support@sanrico.com.

How do I track my order?

It depends on what you ordered:
- Digital products: no tracking is required! They’re available for download immediately after your purchase, from your order page or the email you receive.
- Physical products: once your order ships, you’ll receive an email with your tracking number so you can follow your package until it’s delivered.

How long does it take to receive my order?

Digital products: you’ll receive a confirmation email with your order details within 5 minutes, including the link to download your project.
Physical products: standard shipping within the United States, Australia, Canada and New Zealand takes 6–12 business days, unless otherwise noted. Delivery times to other countries vary depending on the destination and customs clearance. 
If your order takes longer than 21 days to arrive, please contact us at support@sanrico.com.

What should I do if I didn’t receive a confirmation email?

First, please allow five minutes for the email to arrive and check your email spam box for the emails. If you still can’t find them, please contact support@sanrico.com and confirm the name and email that should be associated with the order.

Can I exchange or return a physical product for a refund?

Yes, we want you to be SATISFIED! That’s why we created the SANRICO Promise. If your product arrives damaged, defective or different from what you ordered, email us at support@sanrico.com within 30 days of delivery. Include your order number and a photo or video of the issue.Please contact us before sending anything back. We’ll tell you whether a return is needed and give you instructions. Once your claim is approved, we’ll process the exchange or refund, and the choice is yours! See our Refund Policy for full details.

How can I contact customer service?

You can reach our customer service team by emailing support@sanrico.com, or by using the form below.

Contact Us

We love hearing from you - reach out anytime!

  • Address:

    28-2 Warren St, Newark, NJ 07102

  • Email:

    support@sanrico.com

  • Web:

    sanrico.com

You are in advanced mode.

You can turn it off in left sidebar. To use advanced options, you will need to enter your own Google Maps API Key.

Get Google API Key